I used to drive a bt van, and yes management do respond to complaints from the public rebad driving etc, it may be worth pointing out that bt vehicles have no special considerations with regards to parking or any other traffic laws, perhaps if the vehicle was parked that badly then maybe the people in charge of the road works, andor the police should have askedtold the driver to move. Openreach put them onto the oldest cable in the exchange drastically dropping the speed, which wasnt great to start with. Bt driver holding bottle of liquid suspended after threatening pedestrian during shocking confrontation the furious bt openreach worker can also be seen saying. To book an appointment with me, ex bt openreach engineer, or a member of my team, please call 01702 200800 or 07790 200800 or click here contact form. Bt openreach bt open reach employed carillion, who employed maxcon. My mp raised a complaint to bt executive level technical complaints team and they basically said openreach wouldnt change or upgrade the cable unless it was hard downbeyond repair and referred us to the deadlock letter. Hundreds of customers have lodged complaints about bt engineers. Mar 10, 2017 bt has reached an agreement with the communications regulator ofcom to legally separate from its infrastructure arm, openreach. Bt openreach was established in 2006, owns the telecommunications pipework and phone cables in the uk. Tell us which bt service you want to complain about so we can give you right help as quickly as possible.
We simply dont have the information needed to help you. This dangerous bt openreach driver veers way over into the cycle lane, even though the vehicle has plenty of space on the other side. Complaints bt department numbers email address how to. Its a free, independent service for customers who arent satisfied with the final outcome of their complaints. Bt to separate from openreach heres what it means for your. Scam calls how to tell if a call is from bt we take scams very seriously and want you to feel empowered to deal with them. Openreach will have control of those assets such as the physical access network required to deliver on its purpose. Openreach is a great place to work and committed to delivery of the most connected telecommunications network in the uk. Bt openreach is always out of reach money the guardian. Were responsible for providing services over the local access network, sometimes referred to as the last mile. I have tried everything by contacting btopenreach regarding a openreach van parked in the sales car park on a new build housing estate, im the area sales manager who looks after the sites and makes sure. Telecoms complaints data from the communications regulator ofcom shows that, in the second quarter of 2019, the most recent data available, bt.
Please talk to your phone or broadband provider if you. Householders are paying for fixing phone line problems that arent their fault. If bt openreach choose to go after carillion, for restitution, and carillion choose to go after maxcon, for restitution, that is between them. Openreach provides the vital infrastructure that is the foundation of the uks vibrant internet economy. It buildsout, maintains and manages the local access network and the cables, wires, ducts, cabinets and exchanges that connect the majority of homes and enterprises in. Email openreach, which is a subsidiary of bt, by visiting their get in touch. You can complain about an engineers poor behaviour.
Here are a selection of bt openreach complaints numbers, addresses, and alternatives i found posted on forums. Openreach is the division of bt group that develops and maintains the uks main telecoms network used by providers such as sky, talktalk, vodafone and bts retail business. When you have problems and issues using bt openreach, its time to call their complaints number, which is. All of your details are held by your service provider. They are expanding more and more every day adding more than 17,100 homes every week, with nearly 30 million homes and offices already using their services. A kind assessment is that the driver was distracted and was. Jun 14, 2012 please help bt openreach i dont normally ask for help here, but yesterday i was almost run over by a van, which is unusual for me. Bt openreach engineer install an extension socket or repair. Theres an openreach complaints form here, dangerous driving being specifically covered. If youre unhappy with a purchase you made online, you can use the online dispute resolution service. Bt told to give up responsibility for cables to openreach to. Jan 23, 2019 beware the new breed of computer takeover scams. Openreach, is the quasiindependent, armslength arm of the uks incumbent telco bt. Openreach driver hi there im wondering if this site is live.
We wont set optional cookies unless you enable them. Beware the new breed of computer takeover scams bt. Openreach has a complaints line, but a recorded message makes it clear it will only take complaints via its website. Hopefully openreachs trial wont also make it easy for less honourable engineers to simply avoid leaving a card. Infrastructure customer information zone openreach. Just emailed a complaint about an openreach driver completely blocking an important set of temporary traffic lights that were controlling 3 directions of traffic. Bt openreach have a management culture off bullying, harassment, spying on you, making everything thing you do is wrong. This is the final step in the move to greater independence. Bt openreach was established in 2006, owns the telecommunications pipework and. Its our mission to provide the best possible network and the reliable broadband people need at work and at home. Please contact openreach directly in addition to making a resolver case. The managers at bt openreach think they have a right to come to where you live and watch you leave your house in the morning and when you finish in the evening. Getting help from their complaints team has never been easier, contact bt outreach complaints department direct on.
Openreach today announced a major expansion of its engineering workforce with plans to recruit 1,500 trainees as part of its drive to improve customer service and invest in the operation of its. Jun 29, 2015 openreach is owned by bt and, although it is obliged to allow other service providers equal access to its networks for a fee, it faces criticism that it favours bt customers. Because of construction work, its very difficult to see into the junction that is being controlled from the main road and having a van in the way didnt help. How do you complain to openreach and who regulates them. You have had too many unsuccessful attempts to login. If you decide to use resolver, youll still be able to access our rights guides and template letters. We moved to a new property and applied for sky broadband but got told they couldnt get hold of openreach as bt has to contact openreach to arrange the engineer. Feb 08, 2018 bt driver holding bottle of liquid suspended after threatening pedestrian during shocking confrontation the furious bt openreach worker can also be seen saying. Bt has reached an agreement with the communications regulator ofcom to legally separate from its infrastructure arm, openreach. The regulator required bt to run openreach as its own division separate from bt retail in an attempt to ensure that bts competitors could get fair access to bts network. Bt openreach allow uk customers to feedback on engineer.
Openreach driving or parking problems the behaviour of our people the work weve done in your street. After the ombudsman agreed that bts service was far from adequate. Jan 12, 20 this dangerous bt openreach driver veers way over into the cycle lane, even though the vehicle has plenty of space on the other side. If you decide to use resolver, youll still be able to access. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can. Bt openreach should i believe be responsible for the action of their agent. As well as visiting their website, you can call them on 0330 440 1614. Im sorry you have reason to complain about the parking and aggressive behaviour of a bt employee. Openreach is currently not responding to complaints via resolver.
An investigation by the telecoms provider found that, between january 20 and december 2014. After 25 years with bt and openreaxh have decided to look for new opportunities. Resolve your openreach complaints for free resolver. But generally this is a very good move by openreach. If your service provider believes the fault is on the openreach network theyll contact us and arrange an appointment on your behalf. Bts openreach slammed for phone and broadband connection. Ofcom is pressing ahead with its plans to improve broadband and telephone services for people across the country, pursuing better service quality and encouraging greater. Mar 10, 2017 the new openreach will directly employ all its 32,000 staff, who will be transferred across from bt. Complaints regarding openreach, billing department, or long standing faults get resolved quickly. In the future it would also be good to see a trial that looks more closely at nonmborc related repair work, which might naturally focus more on openreachs own engineers. Strengthening openreachs strategic and operational. Had ofcom done it properly, it would have mandated that bt run openreach as a fully separate entity with its own published accounts.
We waited for two weeks and decided to switch to bt instead thought it would be convenient. Openreach is a functional division of telecommunications company bt plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the united kingdom to the national broadband and telephone network. I was walking to the old town area of runcorn to get my bus and tried to cross the road at okell st, opposite the garage. Hi, who do i get in touch with regarding a bt employee who continues to.
Openreach turns to virtual reality to train engineers bt. Openreach is a huge division of bt, or british telecommunications plc, now known as bt group. Openreach is owned by bt and, although it is obliged to allow other service providers equal access to its networks for a fee, it faces criticism that it favours bt customers. Bt open reach employed carillion, who employed maxcon. Oct 08, 2019 openreach, is the quasiindependent, armslength arm of the uks incumbent telco bt.
It buildsout, maintains and manages the local access network and the cables, wires, ducts, cabinets and exchanges that connect the majority of homes and enterprises in britain to the national broadband and phone network. This will allow openreach to develop its own distinct organisational culture. You can click the thumbs up icon below this message if you think it was helpful. Were the people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses large and small to the world.
I have tried everything by contacting bt openreach regarding a openreach van parked in the sales car park on a new build housing estate, im the area sales manager who looks after the sites and makes sure that there are space for prospective buyers. Feb 24, 20 openreach has a complaints line, but a recorded message makes it clear it will only take complaints via its website. Im an ex bt openreach engineer, providing the same high standard of workmanship, with a drive to maintain good customer service and do exactly what you want, when you want much cheaper. Wed also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. The van would probably be operated by openreach, a bt company but quite separate from bt retail. Openreach is a division of british telecommunications plc and we run britains digital network business. But it had been our 3rd week waiting to get a genuine update as bt failed to contact openreach. Please help bt openreach i dont normally ask for help here, but yesterday i was almost run over by a van, which is unusual for me. This consists of the copper and fibre connections between our exchanges to homes and businesses.
You could type an email or a letter and send it to an address below 1st class post. How to complain about openreach customer service resolver is a completely free complaintresolution tool that puts the british consumer directly in touch with the customer service providers who can resolve their complaint. However, you can call openreach to complain about openreach vans driving or parking. Feb 06, 2015 the regulator required bt to run openreach as its own division separate from bt retail in an attempt to ensure that bt s competitors could get fair access to bt s network. There hasnt been a bigger day for us since our creation in 2006. Openreach builds and maintains the tens of millions of copper and.422 386 364 318 6 1065 865 1505 303 958 1073 1477 1361 304 609 1212 1185 186 1442 617 510 957 544 1105 39 734 394 547 248 227 546 59 1241 65 731 594 620 546 295 749 127 1374 1107 614 295 1316 671